Improving the productivity of a service technician is not an easy task. It requires detailed knowledge and an understanding of your workers to know how to improve the efficiency of service technicians. However, there are several areas you can look into and improve to help your technicians.
The best way to improve productivity is to focus on your technicians. Often, the main problem stopping a good technician from working efficiently is not their own performance but a lack of the necessary resources and tools. Invest in things such as training courses to help your workers learn more about their trade. There are many things you can do to support your workers on the job as well. For instance, you can standardize an organization method for the technicians to help them navigate their workspace. One of the best organization methods available in this industry is vehicle slide out trays. Not only can they decrease the time it takes to unload and load materials, but they also help prevent injuries by providing easy access to the vehicle.
A great plan is to focus on improving workload management. Making sure every worker has enough to fill their plate is key. You do not want to have a technician wasting time on tasks when they don’t apply their skills. It is very important that you process each service quickly to not slow down your workers. Along with this comes the necessity to make sure you are handling all your restock and other procedures smoothly. If you can accomplish these steps, you will know that you are not slowing down your technicians.
These are some of the broad things you should do to improve productivity. But knowing how to improve the efficiency of service technicians is only part of the battle. Implementing these steps will be an investment. However, the improvements to your productivity and your workers’ safety will quickly make up for any investment.